Terms & Conditions

01. Introduction

These Terms and Conditions ("Agreement") constitute a legally binding contract between you, the business entity or individual accessing our platform ("Client," "you," or "your"), and Bulkkaro Private Limited, operating the platform bulkkaro.com ("Bulkkaro," "we," "us," or "our"). This Agreement governs your access to and use of the bulkkaro.com website, any associated mobile applications, and all manufacturing, custom-order, and related services offered therein (collectively, the "Platform" or "Services").

By registering an account, placing an order, or otherwise using the Platform, you confirm that you have read, understood, and agree to be bound by this Agreement in full. If you do not agree, you must immediately cease using the Platform.

02. Eligibility and Account Registration

2.1 Eligibility

Access to the Services is restricted to:

• Business entities duly incorporated or registered under applicable law.
• Individuals acting on behalf of a business with authority to enter into binding contracts.
• Persons who are at least 18 years of age.

2.2 Account Registration

Certain features of the Platform require you to create an account. You agree to:

• Provide accurate, complete, and up-to-date registration information.
• Keep your login credentials confidential and not share them with unauthorized parties.
• Notify us immediately at contact@bulkkaro.com if you suspect any unauthorized access to your account.
• Accept full responsibility for all activities conducted through your account.

03. Our Services

3.1 Manufacturing and Custom Order Services

Bulkkaro enables business clients to submit product designs or specifications for custom manufacturing. Our core workflow includes:

• Design or specification upload via the Platform (supported formats will be specified on the Platform).
• Material selection from our available catalogue.
• Manufacturing process selection based on your product requirements.
• Quantity specification and bulk order configuration.
• Delivery logistics and shipping to your designated address.

3.2 Service Availability

While we make reasonable efforts to maintain consistent availability of the Platform, we do not guarantee uninterrupted or error-free access. The Platform may be temporarily unavailable due to maintenance, upgrades, or factors outside our control.

04. Ordering Process

4.1 Placing an Order

To place an order on the Platform, you must complete the following steps in sequence:

• Upload your product design file or technical specifications through your account.
• Select the appropriate material(s) from our available catalogue.
• Choose the manufacturing process best suited to your design requirements.
• Specify the quantity required.
• Provide complete and accurate delivery details.
• Review the total quoted price and proceed to payment.

4.2 Order Confirmation

An order is confirmed only upon receipt of a written confirmation email from us. This email marks the effective date of your order. We encourage you to review the confirmation details promptly and report any discrepancies to our support team within 24 hours.

4.3 Pricing

Quoted prices include manufacturing costs, material costs, and shipping charges. All prices are exclusive of applicable Goods and Services Tax (GST), customs duties, or import levies, which shall be borne by the Client. We reserve the right to correct any pricing errors prior to order confirmation.

4.4 Order Cancellation and Modification

Given the custom nature of our manufacturing services, orders cannot be cancelled or modified once they have entered the production phase. Cancellation requests made prior to production commencement must be submitted in writing to contact@bulkkaro.com and are subject to our approval.

4.5 Right to Decline Orders

We reserve the right to decline or cancel any order at any stage, including after initial acceptance, for reasons including but not limited to technical infeasibility, intellectual property concerns, regulatory restrictions, or logistical constraints. In such cases, we will notify you promptly and arrange for a full refund of any amounts paid.

05. Payment and Billing

5.1 Payment Methods

Payment may be made by credit card, debit card, bank transfer, or such other methods as made available on the Platform from time to time. For bank transfers, payment instructions will be provided via email upon order confirmation.

5.2 Currency and Conversion

Prices are denominated in Indian Rupees (INR) unless otherwise specified. For international clients, your payment provider may apply currency conversion rates or fees at their discretion. These charges are beyond our control and are your sole responsibility.

5.3 Billing Accuracy

We reserve the right to correct any billing errors, whether or not payment has already been processed. You are responsible for maintaining accurate billing account information and must notify us promptly of any changes.

5.4 Taxes

You are responsible for determining and paying all applicable taxes, duties, levies, or similar charges arising from your use of the Services or the receipt of manufactured goods in your jurisdiction.

06. Shipping and Delivery

We will arrange delivery of your order to the shipping address provided at the time of ordering, using third-party logistics carriers. Estimated delivery timelines communicated by us are indicative only. We shall not be liable for delays caused by the carrier, customs clearance, force majeure events, or inaccurate delivery information provided by you.

Title and risk of loss in the goods transfer to you upon handover to the logistics carrier. For international shipments, you are responsible for compliance with all applicable import regulations, customs procedures, and associated costs.

07. Client Designs and Intellectual Property

7.1 Ownership of Designs

You retain all intellectual property rights in the designs, files, and specifications you upload to the Platform ("Client Content"). Nothing in this Agreement transfers ownership of your intellectual property to us.

7.2 License Grant to Bulkkaro

By uploading Client Content, you grant Bulkkaro a non-exclusive, royalty-free, worldwide license to use, reproduce, and process your designs solely for the purpose of fulfilling your orders and operating the Services. We will not use your designs for any other purpose without your prior written consent.

7.3 Representations and Warranties

By uploading Client Content, you represent and warrant that:

• You own or have the necessary rights and licenses to the uploaded designs.
• The designs do not infringe upon any third-party intellectual property rights.
• The designs do not violate any applicable laws or regulations.
• You have obtained all required consents, permits, or approvals for the design and manufacture of the products.

You shall indemnify and hold us harmless against any claims arising from a breach of these representations.

7.4 Bulkkaro's Intellectual Property

All content on the Platform, including software, interfaces, graphics, and documentation (excluding Client Content), is the property of Bulkkaro or its licensors and is protected under applicable intellectual property laws. You may not reproduce, modify, or distribute such content without our prior written consent.

08. Product Warranty and Defect Claims

8.1 Limited Product Warranty

We warrant that manufactured products will materially conform to the specifications and design files submitted by you, subject to the inherent tolerances of the selected manufacturing process. This warranty does not cover defects arising from design errors, unsuitable material selection, or instructions provided by you.

8.2 Inspection and Notification

You must inspect all delivered products within seven (7) calendar days of receipt. Any warranty claims must be submitted in writing to contact@bulkkaro.com within this period, including photographic evidence and a description of the defect. Claims received after this period will not be entertained.

8.3 Remedies

Upon validation of a warranty claim, we will, at our discretion, offer a replacement of the defective product or a refund of the amounts paid for that specific order. Return shipping costs for valid warranty claims will be covered by us.

8.4 Disclaimer

Except as expressly set out in this clause, all products and Services are provided on an "as is" and "as available" basis. We disclaim all other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. You are solely responsible for determining the suitability of materials and manufacturing processes for your intended use.

09. Limitation of Liability

To the maximum extent permitted by applicable law, Bulkkaro and its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or business interruption, arising out of or in connection with the use of the Services, even if we have been advised of the possibility of such damages.

Our aggregate liability to you for any direct damages arising out of or related to a specific order shall not exceed the total amount paid by you for that order.

10. Indemnification

You agree to defend, indemnify, and hold harmless Bulkkaro and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your use or misuse of the Platform or Services.
• Client Content uploaded by you or on your behalf.
• Your breach of this Agreement or any applicable law.
• Any third-party claim alleging that your designs infringe upon intellectual property rights.

11. Data Protection and Privacy

11.1 Data Collection

We collect and process personal and business data provided by you during registration and use of the Services, including contact information, billing details, and order data. Such data is processed in accordance with our Privacy Policy, available at bulkkaro.com/privacy.

11.2 Data Use

Your data is used solely for the purpose of delivering the Services, processing orders, communicating with you, and improving the Platform. We will not sell your personal data to third parties.

11.3 Third-Party Processors

We may engage third-party service providers (e.g., payment processors, logistics partners) to assist in delivering the Services. Such providers are contractually bound to maintain confidentiality and process data only as instructed by us.

11.4 Your Rights

You retain the right to access, rectify, and request deletion of your personal data. To exercise these rights, contact us at contact@bulkkaro.com.

12. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Services ("Confidential Information"), and not to disclose such information to any third party without the prior written consent of the disclosing party, except as required by applicable law or regulation.

13. Third-Party Services and Links

The Platform may contain links to third-party websites or integrate third-party services (e.g., payment gateways). We are not responsible for the content, accuracy, or practices of such third parties. Your interactions with third-party services are governed by their respective terms and policies, and we disclaim all liability in relation thereto.

14. Governing Law and Dispute Resolution

14.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of India.

14.2 Arbitration

Any dispute, controversy, or claim arising out of or relating to this Agreement, including its validity, breach, or termination, shall be resolved by binding arbitration. The arbitration shall be conducted by a sole arbitrator in Bengaluru, India, in the English language, in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The arbitral award shall be final and binding on both parties.

14.3 Jurisdiction

Subject to the arbitration clause above, both parties consent to the exclusive jurisdiction of the courts in Bengaluru, India, for any matters not subject to arbitration.

15. General Provisions

15.1 Force Majeure

We shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, acts of government, strikes, pandemics, or infrastructure failures. We will make reasonable efforts to resume performance as soon as practicable.

15.2 Assignment

You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign our rights and obligations freely, including in the event of a merger, acquisition, or sale of assets.

15.3 Entire Agreement

This Agreement, together with our Privacy Policy and any order-specific documentation, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior understandings and agreements.

15.4 Severability

If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.5 No Waiver

Failure by either party to enforce any provision of this Agreement shall not constitute a waiver of that party's right to enforce such provision in the future.

15.6 Amendments

We reserve the right to amend this Agreement at any time. Revised terms will be posted on the Platform and, where material, communicated via email. Continued use of the Services after the effective date of any amendment constitutes your acceptance of the revised terms.

16. Contact Information

For any questions, concerns, or notices related to this Agreement or our Services, please contact us at: