Privacy Policy

01. Personal Data We Collect

When you register an account or use our Services, we may collect the following categories of personal data:

• Identity & Contact Information: Full name, business name, email address, phone number, and job title.
• Billing & Financial Information: Invoicing address, GST/tax identification numbers, and payment method details (processed securely through our payment partners).
• Order & Design Data: Uploaded design files, product specifications, order history, and delivery addresses.
• Usage Data: IP address, browser type, pages visited, session duration, and other platform interaction data collected automatically.
• Communications: Messages, support tickets, and feedback submitted through the platform or via email.

We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided data through our platform, please contact us immediately at contact@bulkkaro.com so we can remove it.

02. How We Use Your Data

We use your personal data exclusively for the following purposes:

• Service Delivery: Processing and fulfilling your manufacturing and custom orders, coordinating logistics, and managing your account.
• Billing & Payments: Generating invoices, processing transactions, and maintaining financial records as required by law.
• Communication: Sending order confirmations, status updates, support responses, and essential service notices.
• Platform Improvement: Analysing usage patterns to enhance functionality, fix bugs, and improve the overall user experience.
• Legal Compliance: Meeting our obligations under applicable laws, regulations, and court orders.

We will not use your personal data for unsolicited marketing without your separate and explicit consent.

03. How We Process and Protect Your Data

Bulkkaro processes personal data in accordance with applicable data protection laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (India), as well as relevant international standards where applicable. Our data protection measures include:

• Encrypted data transmission using industry-standard TLS/SSL protocols.
• Access controls limiting data visibility to authorised personnel only.
• Regular security assessments and vulnerability monitoring.
• Secure storage with appropriate backup and disaster recovery procedures.

04. Third-Party Service Providers

To deliver our Services effectively, we may share your data with carefully selected third-party providers, including:

• Payment Processors: To securely handle billing and payment transactions.
• Logistics & Shipping Partners: To coordinate the delivery of manufactured goods to your address.
• Cloud & Infrastructure Providers: To host and operate the platform securely.
• Analytics Tools: To monitor platform performance (in anonymised or aggregated form where possible).

All third-party providers are bound by contractual data processing agreements that require them to maintain confidentiality, process data only as instructed by us, and implement appropriate security safeguards. We do not sell your personal data to any third party.

05. Your Consent

By creating an account and using our Services, you explicitly consent to the collection, processing, and use of your personal data as described in this Privacy Policy. Where we rely on consent as the legal basis for processing, you may withdraw that consent at any time by contacting us at contact@bulkkaro.com.

Withdrawal of consent may affect your ability to use certain features of the Services.

06. Your Data Protection Rights

You have the following rights in relation to your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to our legal obligations.
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format where technically feasible.
• Right to Object: Object to processing of your personal data for certain purposes.

To exercise any of these rights, please write to us at contact@bulkkaro.com. We will respond to your request within 30 days. We may require verification of your identity before processing your request.

07. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law (for example, retaining financial records for statutory audit periods). Once the relevant retention period expires, your data will be securely deleted or anonymised so that it can no longer be associated with you.

08. Children's Privacy

Our Services are intended solely for business clients and individuals who are at least 18 years of age. We do not knowingly collect, store, or process personal data from children under 18. If you are a parent or legal guardian and have reason to believe that your child has submitted personal data to us, please contact us immediately at contact@bulkkaro.com. Upon verification, we will promptly delete that data from our records.

09. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. Any material changes will be communicated to you via the platform or by email. We encourage you to review this Policy periodically. Continued use of our Services after the effective date of any revision constitutes your acceptance of the updated Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us: